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Privacy Policy

Introduction

Eyre Farms (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (“Website”) or use our services.

By using our Website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

  • Contact Forms: When you contact us via our forms, we collect your name, email address, phone number, and any message content you provide.

  • Signup Forms: If you sign up for newsletters or other services, we collect your name and email address.

  • Checkout Information: If you make a purchase, we collect your name, email, phone number, billing/shipping address, and payment details (processed securely via WooCommerce).

1.2 Information Collected Automatically

  • Google Analytics: We use Google Analytics to collect anonymous data about your interaction with our Website, including pages visited, time spent, and general location data. This data does not personally identify you.

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage our services, including processing purchases and responding to inquiries.

  • Improve our Website and user experience.

  • Communicate with you about your orders or requests.

  • Send promotional emails if you have opted in.

3. Data Storage and Security

  • All data collected through forms (contact and signup) is stored securely on our UK-based servers.

  • WooCommerce transactional data is also securely stored on the same servers.

  • Payment information is processed via trusted third-party gateways and is not stored on our servers.

  • Google Analytics data is stored on Google’s servers and managed according to their privacy policies.

We take appropriate technical and organisational measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction.

4. Sharing Your Information

We do not sell, trade, or share your personal information with third parties except:

  • Service Providers: To trusted providers like payment gateways or hosting services required to operate the Website.

  • Legal Compliance: If required by law or to protect our legal rights.

5. Cookies

Our Website uses cookies to:

  • Enable core functionalities (e.g., eCommerce and account management).

  • Collect analytics data via Google Analytics.

You can control cookies through your browser settings.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request deletion of your personal data, subject to legal and operational obligations.

  • Withdraw consent for marketing communications.

To exercise these rights, contact us at hello@eyrefarms.co.uk.

7. Retention of Data

  • Contact and signup form submissions are retained for up to 12 months unless otherwise required for operational or legal purposes.

  • WooCommerce order data is retained in compliance with UK tax and financial regulations.

8. Google Analytics

We use Google Analytics to track anonymised user activity. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. Please check back periodically for updates.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

Eyre Farms
Pool Quay, Welshpool, Powys, SY21 9LH
Email: hello@eyrefarms.co.uk